http://www.cloudave.com/link/services-the-very-critical-part-of-the-on-demand-ecosystem-appirio
There is some pretty visionary content included here with an outline of how the move from on-premise to cloud-based software will affect and remodel the IT services industry, especially those wrapped around implementing and integrating these solutions. This shift to “Services 2.0″ is likely to happen at the same rapid pace as the move to SaaS is happening now - exciting times. Memia is aiming to be prominent in this space, so it's good to finally have a term that Gartner can hang a magic quadrant on. ;-)
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